IT IS YOUR RESPONSIBILITY TO READ AND UNDERSTAND OUR RETURN POLICY
We accept returns on un-installed, undamaged products only. If you have installed the kit, there may be scratches or dents to parts, which we will not accept as a return. You may still return the product but we will deduct the costs of those parts from the refund amount.
Additionally, there is a 15% restocking fee that applies to all returns. All returns must be packed in the original shipping material and must include all components.
All shipping fees are the responsibility of the buyer. We do not refund any shipping fees.
To initiate a return, use the contact us form and we will initiate a return shipping label which is typically good for 14 days. If we have not received the product within 14 days, we will void the label and cancel the return.
No refunds will be issued until the item is received and inspected.
Refund amount will be the following:
Original purchase price - 15% restocking fee - original shipping costs - return shipping label cost.
John Doe purchased a 400XL kit at a price of $249
Original shipping cost was $14.76
Order total : $263.76
Return shipping label: $16.49
15% restocking fee: $37.35
$263.76 - ($37.35 + $16.49 + $14.76) = $195.16
All refund payments are to be made to the original credit card that was used to make the purchase. We do not have access to your credit card information, and it is impossible to refund your purchase to a different credit/debit card. If the original credit/debit card has been reported lost, stolen, or cancelled, we cannot issue a refund to the card. Therefore the refund amount will be assigned to an Ender Extender gift card which can be used for future purchases or transferred to another person as a gift, etc.
Under no circumstances will Ender Extender issue refund amounts to any other financial institution other than that used on the original purchase. Requests to refund purchase amount to PayPal in lieu of the original credit/debit card will be declined.